Shipping policy

Delivery Timeline:

• Normal Days Expected delivery within 2–4 weeks from the date of purchase.

• During Sale Period Expected delivery within 4–6 weeks from the date of purchase.

Local Pickup Orders Timeline:

• Local pickup for orders can vary between 5 to 10+ days, depending on the item. While the usual pickup timeline is around 5+ days, occasional delays may occur. Please contact us prior to visit our showroom.

• Pickup Location is only in our showroom.

Expedited Delivery Option:

• Customers requiring expedited delivery for ready items may opt for our express delivery service.

• Express delivery ensures prompt delivery of ready items.

• Customers opting for express delivery will incur additional charges, which are as follows:

  • Dubai: A charge of AED 250 will apply.

  • Other Emirates: A charge of AED 450 will apply.

Process for Expedited Delivery:

• Customers requesting expedited delivery must contact our customer service team.

• Upon request, customers will be informed of the express delivery charges.

• Full payment for express delivery charges must be made before dispatching the items.

Delivery Confirmation:

• Upon the readiness of your order for dispatch, you will receive a notification via email or SMS.

• On the day of your scheduled delivery, our delivery team will reach out to you with a notification 30 minutes prior to their arrival at your location.

• Please ensure someone is available at the delivery address to receive the items.

Delivery Rescheduling Policy:

• If a customer cancels the delivery on the scheduled date provided by WS Living, the delivery will be rescheduled.

• In such cases, the customer will be required to wait for a period of 7 days for the next available delivery slot.

• If the customer is unwilling to wait for the 7-day rescheduled date, they have the option to expedite the delivery by paying the applicable express delivery charge.

SHIPPING CHARGES ARE NON-REFUNDABLE

•  Ploase not that the shipping timeline provided is an estimate and may vary based on factors such
  ‘08 product availabilty, customisation requirements, and delivery location. Our team strives to.
  ‘ensure timely delivery and wil communicate any potential delays with customers proactively.
• Customers residing in muli-story buildings: prior to purchase this item, kindly ensure that you
  measure the dimensions of the service ft to ensure compatbilty.
• Products that are not compatible with the ft space can be moved vi stair cases, however our
  oivery team charge fee of 100 aed per fight of stairs. Therefore, please ensure you have checked
  the measurements of the space correctly as we do not take responsibilty for incompatible tems.
  

Wo ore commited 0 ensuring that your orders are delivered safely and i a timely mame. you have ony speciic shipping requirements o inquiries, please el 100 10 Contact ous Customer support eam, Who wit be hoppy to assist you

Delivery Cost:

Froe Delivery fo crs Gove 000 AZD (Only for DUBAI SHARJAH)

Forromaning Emirates Orders Below 3000 AED. 150 AED standard shipping fee

honk you or choosing THE EMPORIUM

You con aways contact us for any retin question of customerrelation@theemporium.ae