Refund Policy

Return & Refund Policy:

Please note that we do not provide refunds. Instead, we issue credit notes for eligible returns. During sale periods, no discounts including credit notes will be accepted.

Please note that any items bought at a sale or clearance price, is not eligible for refund or exchange

Exchanges and returns :

Exchanges and returns are provided only on a case to case basis and will be evaluated and determined only if manufacturing fault as occurred.

Damages and issues:

Please inspect your items upon delivery and prior to signing the delivery receipt document. Any claims of damage to the item made after the signing of this document will not guarantee or warrant an exchange or refund..

Exchanges:

If you decide you would like to exchange your purchase with either different items or a credit note, our customer service team will happily assist you in this process. However, please note that exchanges are not accepted on customised items or any items purchased in the sale or clearance. 

If you have any questions regarding our return policy or if you are unsure about a specific item, please feel free to reach out to us.

To start a return, you can contact us at :
Mail: customerrelation@theemporium.ae 
Call :  0521416702
Whatsapp: +971521416702
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerrelation@theemporium.ae